Job Title: Service Writer
Reporting To: Service Manager
Performance Review Period: Twice Annually - Self Appraisal Required
Purpose of the position:
The Service Writer’s main objective is to initiate and generate service orders based on customer requests and prepare an estimate to the customer. Must be able to source parts, assist customers with selecting tires and suggest routine maintenance needed. Will coordinate with the Service Manager to determine the extent of the repairs required, the time allocation and the scheduling of the service bays for optimum use and efficiency of space and technical resources. Communicating and assigning daily service work to Flat-rate and Non rate Technicians. Responsible for customer relations and upholding customer service and cultural objectives insuring the inspect, estimate and present procedures are being followed by all. Required to assume the Service Manager’s role in the absence of the Service Manager.
Responsibility #1 – Work safely by adhering to all safety guidelines
Measurement – Safety Audit and number of incidents
Responsibility #2 – Monitor alignment to tire percentage, Road Hazard warranty and routine maintenance to car count.
Measurement – Service Salesmanship Scorecard
Responsibility #3-Develop Service Team to meet Service Audit requirements
Responsibility #4- Drive sales through key indicators
Responsibility #5- Develop and maintain a profitable work environment through Profit and loss management.
Measurement-Profit and Loss Contribution report
Responsibility #6-Communicates effectively
Measurement- CSI results